Knowledge Base
syncX: Fulfill Sync Tracking
Learn how to set up, configure, and manage syncX: Fulfill Sync Tracking. Browse step-by-step guides, feature documentation, FAQs, and troubleshooting resources to get the most out of your SyncX app.
Recent Articles
What if my products do not have SKU when the order is created?
If an SKU is not available, we will fulfill all products from the same order with the same tracking information. In other words, partial fulfillment does not work under this circumstance at the moment.What are the supported formats to fulfill my orders?
The supported formats are CSV, XLS and XLSX for nowWhat does these errors mean?
Whenever the process failed, you would see these errors. But what do they mean? Let's find out: 1. No data retrieved from the source. The source you are trying to connect to does not have any file that Fulfil Sync can process. Please ensure your ...What is Partial Fulfillment?
After your customer makes an order, you need to ship it. This process is referred to in Shopify as order fulfillment. Partial Fulfillment is when you are trying to deliver a part of the customer's order. To enable partial fulfillment, you must also ...Why syncX: Fulfill Tracking queuing take so long?
The Queuing duration is determined by the number of processes running in the background. You might notice sometimes your process runs within minutes while sometimes it will take an hour. This is because there are many other users are in the queuing ...
Popular Articles
How to create New source?
Begin by clicking the New source. From the available options, you can select a logistics template that aligns with your requirements to start the process. After creating the template, determine the source type you intend to update. Fill in all the ...Set up Source Type
syncX: Fulfill Tracking supports different types of Source Type as follows. You can choose any one of these Source Type: 1. FTP 2. FTP TSL 3. SFTP 4. Direct Link (URL) 5. File upload 6. Receive Email For this example, we will choose the File Upload. ...Set up Mapping and Configuration
First and most necessary step is to recognise your order by any of these: Order Choose to recognize order by Order number, Shopify Order ID, Order Name, or Order Sequence Number. Map the order to the column number or index in your file. You can ...Set up Advanced Settings
Advanced settings include order filtering, order information updates, file format configuration, order duration settings, and find/replace functionality. Paid status Select the desired paid status to filter orders accordingly. Filter by column index ...Notification
Notification email Enter the email address where you want to receive notifications. You can add multiple email addresses by separating them with commas. Example: abc@123.com, b2b@123.com Email subscriptions Select the types of notifications you want ...