Start a conversation

I've uploaded the file and configured but my orders are not fulfilled.

One of the most common problems is that we couldn't find your Shopify orders based on the order numbers/name given. By default, Fulfill Sync use order numbers(e.g 1001, 1002) to identify your orders. If the provided format of your order is for example #1001, #1002, please change your 'Recognize my order by' to 'Order Name' instead of 'Order Number'. Verify your format by 'Test Column Mapping' and perform the sync again.

Choose files or drag and drop files
Was this article helpful?
  1. Support

  2. Posted
  3. Updated