Knowledge Base
syncX: Fulfill Sync Tracking
Automatically sync and update fulfillment tracking details across orders. Keep your customers informed with accurate shipment statuses and improve delivery transparency.
Recent Articles
What if my products do not have SKU when the order is created?
If an SKU is not available, we will fulfill all products from the same order with the same tracking information. In other words, partial fulfillment does not work under this circumstance at the moment.What are the supported formats to fulfill my orders?
The supported formats are CSV, XLS and XLSX for nowWhat does these errors mean?
Whenever the process failed, you would see these errors. But what do they mean? Let's find out: 1. No data retrieved from the source. The source you are trying to connect to does not have any file that Fulfil Sync can process. Please ensure your ...What is Partial Fulfillment?
After your customer makes an order, you need to ship it. This process is referred to in Shopify as order fulfillment. Partial Fulfillment is when you are trying to deliver a part of the customer's order. To enable partial fulfillment, you must also ...Why syncX: Fulfill Tracking queuing take so long?
The Queuing duration is determined by the number of processes running in the background. You might notice sometimes your process runs within minutes while sometimes it will take an hour. This is because there are many other users are in the queuing ...
Popular Articles
How to create New source?
Begin by clicking the New source. From the available options, you can select a logistics template that aligns with your requirements to start the process. Click on "Create" to proceed with your chosen logistics template. After creating the template, ...Set up Source Type
syncX: Fulfill Tracking supports 6 types of Source Type as follows. You can choose any one of these Source Type: 1. FTP 2. FTP TSL 3. SFTP 4. Direct Link (URL) 5. File upload 6. Receive Email For this example, we will choose the File Upload. But if ...Set up Mapping and Configuration
First and most necessary step is to recognise your order by any of these: Mapping can be matched using your column number or index. Note that the column number starts at 0 (see the sample file attached below). Next, you can update your tracking ...Set up Advanced Settings
Advanced settings include order filtering, order information updates, file format configuration, order duration settings, and find/replace functionality. Paid status Select the desired paid status to filter orders accordingly. Filter by column index ...Preferences
Notification email Provide the email that you would like to receive the notification, it supports multiple emails, separated by a comma. eg "abc@123.com, b2b.com" Email subscriptions Choose the subscriptions that you would like to enable to receive ...